We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that EzoneOnline.in is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of EzoneOnline in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation on Non-Receipt of Payment
In case where the payment shall be made through CHEQUE, EzoneOnline states that the delivery of the product shall be initiated only upon the realization of the cheque.
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing the order. Please contact our Customer Care in case you wish to cancel the Order. For cancelling the Order, the Customer shall be required to send an email or a written confirmation to email@example.com, with the invoice number along with the description of the product you wish to cancel.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed (Shipped) by us.
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the mode of payment was Cheque, we shall send you a Cheque of the refund amount. Cheque shall only be sent to the billing address of the customer making the payment.
Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. Incase of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of Ezone online refund process reference.
Email us at firstname.lastname@example.org or call our toll free number 1800-3000-3966 in case of any assistance