We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that EzoneOnline is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of EzoneOnline in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The various Types of Cancellations would be
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing the order if the order has not been processed (shipped) by us.
Cancellation on Non-Receipt of Payment
In case where the payment shall be made through CHEQUE, the delivery of the product shall be initiated only upon the realization of the cheque. In case the Cheque bounces, the Order will be Cancelled by ezoneonline.
Cancellation by Ezoneonline
In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Ezoneonline shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
Ezoneonline reserves the right to cancel any order with due intimation to the concerned person, under situations where Ezoneonline is not able to meet the requirement of the order placed. As a part of these additional security measures, ezoneonline might request customers to provide relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents are not shared with us, Ezoneonline.in reserves the right to cancel the order entirely with due intimation to the concerned person.
In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , Ezoneonline shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the mode of payment was Cheque or COD, we shall send you a Cheque of the refund amount Cheque shall only be sent to the billing address of the customer making the payment.
Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. Incase of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of Ezone online refund process reference.
Email us at email@example.com or call our toll free number 18002100005 in case of any assistance